Make an Appointment
All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself; sometimes it will involve treatment in the surgery or medication; and at other times referral to local hospitals may be necessary.
Patients can see the doctor of their choice and for ongoing and long-term health problems.
However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.
Ways of booking an appointment
To book an appointment, please either:
- Call the surgery you are registered with:
- Green Lane Medical Centre: 02476 418841
- Harnall Lane Medical Centre: 02476 224640
- Visit reception in person
- Book online via the NHS App (some GP appointments are released up to 48 hours in advance)
Ways to save doctors' appointments
We try to reserve doctors' appointments for patients who really need a doctor's expertise in order to be treated. Please avoid making an appointment with the doctor if you can do any of the following:
- Make an appointment with one of our nurses or other health professionals: the information below
- Phone your dentist if you have dental problems: your NHS dentist is contracted to treat you for emergency and routine dental care.
- Consult the NHS 111 Advice Line or website: If you are looking for urgent advice, please phone NHS 111. Otherwise you can often find advice on the NHS website or app.
Other types of appointments
Nurse appointments
Chaperones for intimate examinations
Why are we strict about appointments?
We have tried to offer a variety of ways for patients to cancel their appointments but we still find that up to 300 appointments are wasted every month.
Appointments can be cancelled by phoning the surgery on 02476682486 or 024 76 596060, depending on which site your appointment is.
Our Policy
Unfortunately, the practice has had to introduce a policy to manage this increasing problem.
- If a patient fails to attend a pre-booked appointment on 3 occasions in 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.
- If the patient fails to attend another appointment, the matter will be discussed by the practice and a decision will be made as to whether the patient will be removed from the Practice list. In which case a formal warning letter will be issued.
- Warning letters are valid for a period of 12 months.
Thank you for your co-operation in this matter.
Why won't the doctor prescribe me antibiotics?
Our policy is NOT to prescribe unnecessary antibiotics.
This is regarded as good medical practice to avoid bacteria becoming resistant to antibiotics. If you are interested in why, or if you still think you need antibiotics when your doctor has told you they can't prescribe them, read more about it in the link below.