These may be made at the surgeries or by telephoning (024) 7622 4640 (Harnall Lane) from 8.30am or (024) 7641 8841 (Green Lane) from 8.00am.

For Booking an online appointment

Notice for patients :

When booking online appointments please choose carefully the site which you wish to book your appointment at.

Appointments from 7.30am will be offered at our Harnall Lane Practice on a Friday morning.

For routine appointments allow approximately 10 minutes. Please ask for more time if you need an examination or have several problems to discuss, or arrange a second appointment for other minor concerns.

All surgeries for every GP have 15 routine appointments and 5 emergency one item appointments and 5 telephone consultations.

Each of the surgeries consists of a mixture of appointments, some can be booked in advance (pre-bookable), and others, which are not released until the morning of that day. Morning surgeries also include telephone consultations, which are used when a visit to the at the surgeries is not deemed necessary.

Telephone Triage

Telephone triage is available at Green Lane practice on a daily basis.

The Practice has implemented a GP triage system for patients wishing to make an urgent appointment ONLY. You must ring before 10.00am

Many problems, which patients are anxious to have attended to urgently, can be satisfactorily resolved without the patient attending the at the surgeries to see a GP. They can be dealt with by a telephone consultation with the GP who will offer appropriate advice or a prescription for collection.

Telephone consultations are different to normal consultations in that, due to the volume of calls (often up to 35 each morning), the GP may only be able to speak with you for less than 3 minutes. Please remember this, and if the issue is not urgent please ask for an afternoon Callback Telephone Consultation rather than asking for the Triage Doctor to call you back in the morning. The Triage Telephone Callback is for urgent “on the day” problems - problems that are likely to need a doctors assessment and/or a prescription “on the day”.

Urgent Appointments

Should you need to see the doctor for an urgent condition on the same day as you call, you will not be able to request a specific doctor and you may have a wait, but you will always be seen. Emergency appointments are available each day or you may be invited to come and wait until the end of the surgeries to be seen.

Double Appointments

Please help us to help you by providing clear information regarding your requirements to ensure adequate time with the doctor. Double appointments are sometimes needed for the following:

  • Women’s Health Examinations & Coil fittings
  • Cervical Smears/swabs
  • Complicated psychological or social problems
  • Asthma, COPD and Diabetes reviews
  • Annual mental health care planning reviews
  • Learning difficulties review
  • NHS Health Checks with Healthcare Assistant
  • Travel clinic appointments
  • Hearing test with Nurse (30mins)
  • Antenatal care

Home Visiting Policy

Home visits can be made for patients who are too unwell to get to the at the surgeries. Home visiting makes clinical sense and is the best way of giving medical opinion, in cases involving: (a)The terminally ill. (b) The truly housebound patient for whom travel to premises by car would cause deterioration in their medical condition. Please remember several patients can be seen in at the surgeries in the time it takes to do a home visit. The doctor also works more efficiently in the at the surgeries, and has easy access to nursing help, emergency drugs, hospital communications and equipment that cannot be brought to your home. Doctors can be delayed starting routine surgeries if caught in busy traffic or have difficulty parking or finding your address.

Should you require a home visit due to being housebound or too ill to come to the at the surgeries, please telephone (024) 7622 4640 (HARNALL LANE) OR (024) 7641 8841 (GREEN LANE) before 11.00am with full details.

A doctor may telephone you first and decide whether or not a visit is clinically appropriate. The doctor may agree to visit after morning at the surgeries that day. It is not always possible to define an exact time for the visit - visiting is generally made between 12.30 - 3pm but sometimes anytime before 7pm at night. If the doctor has to visit after their evening at the surgeries they usually ring to explain the delay and advise of an estimated time of arrival.

We are committed to giving the best possible service to our patients and so in summary we ask that you:

  1. Ensure you make an appointment for routine or follow-up appointments in good time.
  2. It is best to stay with the same doctor throughout one particular problem or illness.
  3. Please keep your appointment or cancel in good time if you cannot make it.

REMEMBER: It is your responsibility to keep your appointment. If you need to cancel or reschedule your appointment, please give us as much notice as possible in order that we can offer it to someone else. Any patients who consistently do not attend for their appointments risk being removed from the doctors list.


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